Return & Refund Policy

All sales are final. Due to the nature of the products offered on our website, we cannot accept returns, exchanges, or provide refunds for any reason.

Please note that research chemicals are not intended for human consumption and are sold strictly for scientific research purposes. As such, we cannot accept returns or exchanges on any research chemical purchases.

All of the products will be handled only by qualified and properly trained research or laboratory professionals only. Due to the nature of these products, ALL SALES ARE FINAL. WE CANNOT ACCEPT RETURNS.

In the unlikely event that you receive a damaged or defective product, please contact us within 24 hours of receiving your order to discuss a resolution. Beyond 24 hours after receiving the product, Ascension Peptides will not refund or exchange the product.

Returns are accepted only if the seller is at fault and a shipment received is not what was ordered. In such cases, please contact us by email at info@ascensionpeptidez.com and we will issue a replacement of your original order.

Route Shipping Protection

The buyer assumes liability for products damaged in transit unless Route Shipping Protection was added at the time of sale. We strongly recommend adding Route protection at checkout to cover damage during shipping. Claims for transit damage should be submitted at claims.route.com.

Once an order has been processed and/or shipped, it cannot be cancelled, modified, or returned. If any research chemical was taken out of stock to fulfill your order, it cannot be cancelled.

This is due to the fact that research chemicals lose their effectiveness and stability when subjected to temperature changes, and these research chemicals cannot be resold once they have been prepared for shipment.

All our products are lyophilized, meaning they have been freeze-dried for optimal preservation, stability, and ease of shipping. This process results in products that are not in liquid form. The lyophilization process is part of our commitment to delivering high-quality, stable, and reliable products to our customers.

Customer Awareness

By purchasing our products, customers acknowledge they are aware of the lyophilized nature of our products. Customers accept that the products are not in a liquid form and understand the reason for the lyophilization process. They are further made aware that the product’s state does not affect its quality or efficacy.

Non-Refundable: Lyophilized Form

Given the specific nature of our lyophilized products, we do not accept returns or provide refunds if a customer complains about the product not being in liquid form. This policy applies to all our products without exception. Customers have the right to return or request a refund for products under other circumstances consistent with our general Return and Refund Policy, but not based on the product being freeze-dried or not in liquid form.

Legal Action Warning

If a customer initiates a chargeback without contacting our customer service team to resolve the issue, we reserve the right to take legal action to recover any funds that have been charged back.

In the event of a chargeback, we will provide all necessary documentation and evidence to the relevant financial institution or credit card company to demonstrate that the transaction was legitimate and authorized by the customer. We may also contact the customer directly to attempt to resolve the issue before any further action is taken.

In cases where we are able to successfully defend against a chargeback, we reserve the right to charge the customer a fee to cover any expenses we incurred as a result of the chargeback.

At Ascension Peptides, we take credit card fraud very seriously. We have implemented strict policies and procedures to ensure the safety and security of our customers’ personal and financial information.

Unauthorized Use of Credit Cards

If we suspect that a credit card has been used without the owner’s authorization, we will immediately notify the appropriate authorities and cooperate fully with any investigations. If you suspect that your credit card has been used without your authorization, please contact your credit card company immediately and follow their procedures for reporting the incident.

Handling of Credit Card Information

We take all necessary measures to protect our customers’ credit card information. All transactions on our website are encrypted and processed securely through a third-party payment gateway. We do not store credit card information on our servers or in any physical form, and we do not share credit card information with any third-party organizations except for payment processing purposes.

Chargebacks and Disputes

In the event that a customer disputes a credit card charge or initiates a chargeback, we will cooperate fully with the credit card issuer and provide all necessary documentation to support the transaction. We reserve the right to pursue legal action against individuals who commit credit card fraud or make false claims against our business.

Reporting Suspected Fraud

If you suspect that someone has used your credit card without your authorization or have any other concerns related to credit card fraud, please contact us immediately.

We are committed to offering outstanding quality and service and we are here to serve you. If you have any question or issue regarding our service, please contact us to let us know the problem. We respond to ALL questions and inquiries.

Ascension Peptides is dedicated to maintaining the highest ethical standards and providing exceptional customer service. We encourage customers to consult with appropriate research institutions and professionals for guidance on their research projects.

Please contact us at info@ascensionpeptidez.com during business hours (Monday–Friday, 9:00 AM – 5:00 PM EST).